1. Is the license perpetual?

Yes, when you purchase our software, you get a perpetual license for the version you've purchased. You can use it as long as you want and receive free updates for one year.

2. Is there a functional difference between the trial and the registered version?

The free trial version offers the same functionality as the registered version. However, you can only process up to 5 files in batch mode, and the trial expires after 7 days.

3. I got "Unable to retrieve license information" error on startup. What can I do?

If you're using Windows on ARM, you need to change emulation settings for the "asprlib.exe" file in PDF Shaper directory. Right-click the file -> Properties -> Compatibility, press "Change emulation settings" and select "Strict emulation".

4. I purchased the software but did not receive my license key. What should I do?

This is often due to spam filters, as some email systems may block our messages as "junk." Please check your "junk" or "spam" folder. If you still can't find the email, contact us using an alternate email address

5. I entered my license key but received an "Invalid license key" error. What can I do?

Try running the program as an administrator and then enter the license key again. Additionally, ensure that you have installed the correct edition (Premium or Ultimate).

6. I placed an order. When will I receive my product?

Once your payment is received, your license key will be sent to you via email immediately. You can download the latest trial version from the download section and use your license key to activate it.

7. What is your upgrade policy?

The standard license includes one year of free upgrades, starting from the date of purchase.

8. Do I have to buy an upgrade subscription after one year?

No, you can disable update notifications and continue using your current version for as long as you'd like.

9. Where does PDF Shaper store its settings?

The settings are stored in the INI file placed in the Application Data directory (e.g., C:\Documents and Settings\USER_NAME\Application Data\Burnaware\PDF Shaper\pdfshaper.ini).

10. How to uninstall PDF Shaper?

First, make sure that PDF Shaper is closed. Then, click Start, select All Programs -> PDF Shaper -> Uninstall PDF Shaper.